Terms of Use

EZ Discount Sales is a family-run business based in Royal Wootton Bassett, Swindon, United Kingdom. VAT registration number: GB 509811389.

You can reach us by email at sales@ezdiscountsales.com or on WhatsApp at 07359 756508.

These terms apply to everything you order from our website, ezdiscountsales.com. They set out how we sell to you, what you can expect from us and what we need from you. They do not affect your legal rights, and nothing here reduces the protections you have as a consumer under UK law.

We source liquidated, overstocked, end-of-line and customer-returned stock, so an item may not arrive in retail packaging. Every product page describes the item as accurately as we can, including its condition, and where an item is graded the grade is explained on the page. Photographs are of the actual item wherever possible, though colours can look slightly different from screen to screen.

Please read the description before ordering, as it forms part of your contract with us. If a manufacturer's warranty is mentioned, that warranty is provided by the manufacturer or its service network rather than by us.

All prices are in pounds sterling and include VAT where VAT applies. A VAT invoice is available on request. Prices for our website and for our eBay, Vinted and Facebook channels can differ, and we are not obliged to match them.

We can change prices and offers at any time before you place an order. If a price was obviously wrong (for example a typing error) and you have already ordered, we will contact you to confirm the correct price or cancel and refund the order in full. We will never charge you more than the price you agreed without asking you first.

Payments are taken through our secure payment providers (Stripe and Base44 Payments). We never see or store your full card details. Payment is authorised when you place your order and taken when the order is accepted. If a payment is declined, reversed or later disputed, we may cancel the order.

Your order is an offer to buy. It is accepted when we confirm dispatch, or when we send your order confirmation if we are able to fulfil it immediately.

If we cannot fulfil an order, for example because the item sold through another channel at the same time, arrived damaged or failed our final check, we will tell you as soon as we can and refund you in full. We may also decline an order where we reasonably suspect fraud or an attempt to abuse one of our offers.

We deliver within the United Kingdom using Royal Mail and other couriers. We aim to dispatch within one working day of cleared payment, and most parcels arrive within two to four working days. Deliveries to some areas, and parcels handed to a courier late in the day, can take longer, so please allow a little extra time before an item is needed. Any delivery date we give is an estimate rather than a guarantee.

Delivery charges are shown at checkout before you pay. Risk in the goods passes to you when they are delivered to your address or to the pickup point you chose. Larger orders may arrive in more than one parcel. Please check your address carefully: if a parcel is returned to us as undeliverable, we will refund the item price, and a further delivery attempt may be chargeable.

Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it, for any reason. On top of that statutory right we offer a 30 day returns window, counted from the day your parcel arrives.

• Tell us you are cancelling: email sales@ezdiscountsales.com or message us on WhatsApp within the window.
• Send the item back within 14 days of telling us.
• Items must be unused and in the condition you received them, with any tags, parts and packaging, so that we can resell them.
• For a change of mind, return postage is your responsibility. Please use a tracked service, as we cannot refund an item that goes missing on its way back to us.
• We refund within 14 days of receiving the return, or of seeing proof that it was sent, to the payment method you used.

A few things cannot be returned for a change of mind: personalised or engraved items, hygiene sealed items once opened, and anything you have used, damaged or altered. This does not affect your rights if an item is faulty, arrives damaged or is not what you ordered.

Our Delivery and Returns page sets out the postage charges, who pays return postage in each situation and the steps to follow, and our Condition Guide explains what each grade of item means.

Everything we sell is covered by the Consumer Rights Act 2015. If an item arrives faulty, damaged in transit or is not what you ordered, contact us within 30 days and we will repair, replace or refund it, whichever the law allows and you prefer, and we will cover the return postage.

Please report transit damage as soon as you can, ideally within 48 hours and with photographs, so we can raise a claim with the carrier. A later report does not remove your rights, but it can slow the claim down. If a fault appears after 30 days, the remedy available to you depends on how much time has passed and what the fault is, as set out in the Act.

We run flash sales, clearance events, multi-buy offers and bulk-buy pricing, and members of Wiltshire Darts House receive an agreed member discount. Discounts are applied per qualifying item and are shown at checkout.

• Discount codes must be entered at checkout, cannot be used together unless we say so, have no cash value, and can be withdrawn or changed at any time.
• Sale, clearance and flash-sale prices apply only while the offer is live, and a banner or timer on the site shows when it ends.
• Loyalty credit and personal discount codes are awarded at our discretion and may be withdrawn if we see abuse, such as repeatedly returning items bought with a discount.

From time to time we run a prize draw or giveaway on our website or social channels. Each one is covered by its own short terms, published with the post or on the page: how to enter, when entries close, what the prize is, how the winner is chosen and how we contact them.

Unless those terms say otherwise, entry is free, there is one entry per person, entrants must be 18 or over and live in the UK, the winner is drawn at random from the valid entries within seven days of the closing date, and we contact the winner using the details they gave us. If we cannot reach the winner within 14 days we may draw a replacement. Prizes cannot be exchanged for cash, and we may change or withdraw a draw if it cannot run fairly.

Where we sell a gift voucher, or award account credit or loyalty credit, it can be used against items on this website and cannot be exchanged for cash or transferred to someone else. Unless we say otherwise, it is valid for 12 months from the date it was bought or awarded.

Loyalty credit and discount codes cannot be used to buy a gift voucher. If you return an item that was paid for with credit, the credit goes back to your account rather than being refunded in cash. We are not responsible for a voucher or code that is lost, or that has been shared publicly and used by someone else.

A few of the things we sell may only be supplied to adults, for example knives and bladed products, items with sharp or pointed tips, aerosols and solvents, and certain electrical or gas items. Where an item is age-restricted we say so on the product page.

We may ask for proof of age before dispatch and we can cancel and refund an order in full if we cannot satisfy ourselves that the buyer is 18 or over. For bladed items the courier may ask for identification on delivery.

We publish genuine customer reviews and may also display feedback left for us on eBay. Reviews are moderated: we remove anything offensive, unlawful or containing someone's personal details, but we do not remove a review simply because it is negative. By sending us a review, photograph or message you allow us to show it on the shop and on our social channels. You keep ownership of your words, and you can ask us to take them down at any time.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit, and nothing here affects your statutory rights.

Beyond that, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses such as lost profit or lost opportunity. We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier strikes, extreme weather or a supplier failing to deliver.

Please contact us first at sales@ezdiscountsales.com and we will do our best to put things right. We are not obliged to use an alternative dispute resolution service and do not currently belong to one. If we cannot resolve a dispute between us, it can be dealt with by the courts of England and Wales.

We may update these terms from time to time, for example when we add a payment method or change how delivery works. The version that applies to your order is the one published when you place it. If any part of these terms turns out to be unenforceable, the rest of them continue to apply.

These terms are governed by the law of England and Wales, and any dispute will be handled by the courts of England and Wales.