Delivery & Returns

We deliver to UK addresses only. If you are outside the UK and you would like an item, contact us and we will see what we can arrange.

• We aim to dispatch within one working day of cleared payment. Orders placed over a weekend or on a bank holiday are usually dispatched on the next working day.
• Standard delivery is Royal Mail Tracked 48, which normally arrives 2 to 3 working days after dispatch.
• Next day delivery is Royal Mail Tracked 24, available at checkout for orders placed before 1pm on a working day.
• Busy periods and some areas add a day or two, so please allow a little extra time before an item is needed. Any delivery date we give is an estimate rather than a guarantee.

• Free standard delivery on orders over £35.
• Standard delivery £3.99 (Royal Mail Tracked 48) on orders under £35.
• Next day delivery £9.99 (Royal Mail Tracked 24).
• Bulk buy orders can carry a different charge, shown on the product page and again at checkout.

The exact charge is always shown at checkout before you pay.

Once your parcel is dispatched we email you a tracking number, and you can see it at any time on your Orders page. If nobody is in, Royal Mail will usually try again or leave a card so you can collect from a local depot or arrange a redelivery.

If a parcel comes back to us as undeliverable, we refund the item price and get in touch about redelivery, which may be chargeable.

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of the day your parcel arrives, for any reason. On top of that statutory right we offer a 30 day returns window.

Start a return from your Orders page by opening the order and choosing Request a Return, or email us at sales@ezdiscountsales.com. Tell us within the 14 or 30 day window, then send the item back within 14 days of telling us. It needs to come back unused and in the condition you received it, with any tags, parts and packaging, so that we can resell it.

It depends on why the item is going back:

• Faulty, damaged in transit, or not what you ordered: we pay the return postage. Contact us first and we will arrange it, so please do not post anything back at your own cost before speaking to us.
• A change of mind, or an order cancelled within 14 days: you pay the return postage. Please use a tracked service, as we cannot refund an item that goes missing on its way back to us.

We refund within 14 days of receiving the return, or of seeing proof that it was sent, to the payment method you used. On a cancelled order we refund the standard postage as well. Where you paid for an upgraded next day service, we refund the standard postage element unless the whole order is returned.

• Personalised or engraved items, which are made for you.
• Hygiene sealed items once the seal is broken.
• Anything you have used, damaged or altered after receiving it.

These limits apply to a change of mind only. If an item is faulty, damaged or not as described, your rights under the Consumer Rights Act 2015 apply whatever its condition grade, and we cover the return postage.

If a fault shows up after the first 30 days, contact us and we will take it from there. What we can offer depends on how long you have had the item and what the fault is, as set out in the Consumer Rights Act 2015.

Every product page states the condition of the item, from new and sealed through to customer returns and refurbished. Our Condition Guide explains what each grade means and what to expect. If a specific detail matters to you, message us before ordering and we will check the item and send you a photograph.